Ham’N Goodys Return & Exchange Policy

At Ham’N Goodys, we take pride in the quality and freshness of our products. Because our items vary in nature, our return and exchange policy is defined by product category.

Cookies

• We do not accept returns on cookies.

• Exchanges are available for like-kind products only if the cookies arrive expired or stale.

• Please contact us immediately if you experience an issue, and we will make it right.

Cakes

• Due to the nature of our freshly baked cakes, we do not accept returns or exchanges.

• If there is a problem with the quality of the cake itself, please reach out to us directly.

• Any damage or issues caused during shipping must be addressed with the carrier.

Merchandise (T-Shirts, Apparel, etc.)

• Returns are not accepted on merchandise.

• We do allow exchanges for a different size.

• To qualify for an exchange, the item must be in new, unworn condition with tags attached.

How to Request an Exchange

If you experience an issue with your order that qualifies for an exchange, please contact us through the contact form on our website. Provide your order number and a brief description of the issue so we can assist you quickly.